COVID-19 information mailBook
/

COVID-19 information

Covid 19 information

Dear guests and friends of Isla Mallorca & Spa,

Due to the unprecedented COVID-19 situation and in line with the government recommendations to reduce any risk to our guests and team, we have made the difficult decision to temporarily close our hotel. We have done it with great regret in our hearts, but full of enthusiasm thinking about the time of our reunion.

On behalf of all our team at Isla Mallorca & Spa we would like to convey our sincere thanks for all your support; and assure you that we will be more ready than ever to receive you soon with all the guarantees so you can, once again, enjoy the peace and quiet that characterizes our hotel.

We look forward to welcoming you again and sharing with you our #UrbanOasis.

 

WE ARE GETTING READY…

Our facilities and staff are more prepared than ever to guarantee your safety. We will have the HS CONSULTING Certification in prevention of COVID-19, which includes intensive training for all hotel departments, self-control protocols to guarantee the strictest hygiene and safety measures, and health records available to our clients.

The rooms will be disinfected daily following the guidelines and protocols recommended by the WHO. Common spaces sanitized and prepared to maintain the safety distance. And our team will always be at your disposal with all the information you may need to ensure everyone's health and safety.

 

INFORMATION ABOUT PRE-EXISTING RESERVATIONS

For any pre-existing reservation between March 20 and June 30, 2020, please contact your agency (Booking, Expedia, your local travel agency, etc.) to cancel your reservation or modify your travel dates.

If your reservation has been canceled but you have already made your payment in advance, please contact us at reservas@islamallorca.com to request a refund, or a change of dates.

In the case of a direct reservation with us, you can modify it through our website in the “My bookings” section or send us an email to reservas@islamallorca.com.

Book online

Urban Oasis #urbanoasis

My bookings
Esta web utiliza cookies propias y de terceros para mejorar tu experiencia de navegación y realizar tareas de analítica. Al continuar con tu navegación entendemos que aceptas nuestra política de cookies.